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With the federal government shutdown now in effect, El Paso Electric is ready to support customers who are federal employees and may be facing financial uncertainty. EPE offers a variety of programs and resources designed to help customers keep their power on and manage bills during difficult times.
“At El Paso Electric, we know unexpected challenges can impact the families we serve,” said Robert Heimer, Director of Customer Care at EPE. “We are committed to working with customers affected by the shutdown to provide payment flexibility and connect them with programs that can help ease financial stress.”
Available EPE Assistance Options:
Bright Hearts Fund—This regional fund, powered by donations, helps customers who are overdue on their electric bills and at risk of disconnection.
Payment Arrangements—A temporary program that allows customers experiencing financial crisis to establish a payment plan to meet their obligations over time.
Low-Income/State Assistance Programs — Customers across Texas and New Mexico can access state or local low-income rider programs and financial assistance agencies via EPE’s resource links.
Customers are encouraged to call EPE’s Customer Care team at (915) 543-5711 or visit epelectric.com/customer-service/assistance-programsto learn more about assistance options and eligibility.
